Dragan Milenković, manager of 'out of home' delivery operations at Dexpress - We are expanding the parcel machine network

Source: eKapija Wednesday, 05.06.2024. 18:46
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(Photo: Dexpress)
The leading courier service in Serbia - Dexpress is proud to announce a significant expansion of its network of parcel-lockers and parcel shops by the end of the year. The company will increase its capacity by the end of 2024 by opening 70 new parcel-lockers. In addition, Dexpress will expand the network of parcel shops, with the additional opening of four new facilities and an increase in the number of partner locations.

- Our goal is to provide a greater selection of locations for picking up parcels and thereby further improve user satisfaction - said Dragan Milenković, head of `out of home` delivery operations at Dexpress: - Reminder, we were the first in Serbia to present a network of parcel-lockers, and by opening new locations, we will provide users with greater flexibility and easier pick-up of parcels whenever and wherever it suits them. Investment in infrastructure and technology is key to maintaining the high level of service our customers expect and deserve.

Dexpress parcel lockers are currently located in over 180 frequent locations in 60 cities in Serbia, such as gas stations, large retail chains and shopping malls. The planned expansion includes the installation of new parcel-lockers in new key places throughout Serbia, which will bring their number to over 250. These devices provide a quick and easy way to pick up parcels, so that parcels are practically waiting for users.

(Photo: Dexpress)
Parcel shops are also an important part of Dexpress`s strategy to improve the customer experience. With 26 existing locations and 8 partner parcel shops, Dexpress plans to open four more parcel shops, and the plan is to expand cooperation with additional partners.

- Our parcel shops provide added value to users through personalized support and service. Cooperation with partners enables us to be closer to our users and provide them with even more options for fast and reliable delivery - concludes Milenković.


Dexpress

Dexpress is the leading courier service in Serbia, with a wide network of parcel-lockers and parcel shops that enable fast and reliable sending and receiving of parcels. Focusing on innovation and customer satisfaction, Dexpress strives to be the first choice for all delivery needs in the country.

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