Bridging the Gap: Pipelife's Smart Monitoring Solutions Optimize Drinking Water Supply in Southern Serbia

serving the area of Niš — the country`s third largest city — JKP Naissus also operates in

nearby municipalities, providing drinking water for several remote villages in the area. The

company boasts a forward-thinking approach to its infrastructure development and a strong

commitment to providing top-quality services in potable water and wastewater

Due to the large territory served, JKP Naissus has been facing challenges in managing

potable water infrastructure in some remote areas — often without access to electricity and

connectivity to the utility`s SCADA (supervisory control and data acquisition system). The

shortage of data on water levels and pump operation had complicated ensuring an

uninterrupted water supply to some communities.

This summer, two Pipelife`s smart level meters were installed in JKP Naissus` potable water

reservoirs in Nais and Sečanica, both located 20-30 kilometers from the company`s facilities.

Pipelife`s smart level meter is a battery-powered wireless solution that uses radar technology to transmit key data — such as water levels, filled and free volume, network- and battery status — from potable water, wastewater and stormwater systems. Thanks to connectivity to Pipelife SmartHub, the system operator can remotely access visualized data as well as receive alerts and notifications regarding the system`s status.

Dejan Kulak, Head of Electro-Mechanical Maintenance at JKP Naissus, admits that installing

the meters has allowed for more efficient management of both reservoirs and improved

water supply service to JKP Naissus` customers.

The smart level meters` ease of installation and maintenance also appealed to JKP Naissus.

Setting up both meters took only about a half-hour, without any impact or interruption of

the water supply service. Connecting the meters to the Pipelife SmartHub platform was

equally straightforward, allowing immediate data access via a user-friendly application.

Thanks to Pipelife SmartHub, JKP Naissus can now monitor water levels in both reservoirs

and, based on the data received, timely identify anomalies in the system, such as leaks or

pump issues. The system operators are able to access the necessary data and controls from

any location 24/7 via their laptop or mobile device. Furthermore, Pipelife`s technical support

is readily available, providing quick issue resolution and assistance on SmartHub for data

analysis and monitoring.

Pipelife’s solution has revolutionized JKP Naissus operations, allowing for the identification

of water shortages or supply issues as soon as they arise. While the meters have been

installed relatively recently, the optimized operations, reduced on-site visits and increased

awareness of water losses have already resulted in cost savings for the utility.

Collaboration with JKP Naissus marks the first deployment of Pipelife’s smart water

monitoring solutions in Southeast Europe, sparking a fresh wave of customer interest in the

region. The customizable solution improves water supply management, reduces operational

costs and promotes environmental sustainability — providing the necessary data and tools

for water utilities to address their pain points, further enhance their services and ensure

reliable water supply to the communities they serve.