"Algotech" improved customer service of Hungarian company for gas exploitation and transportation

(Saša Bakoč)

Hungarian company "Egaz-Degaz", which deals with gas exploitation and transportation, has chosen "Algotech" to implement the new customer service that can respond to the growing demands of the clients and meet the conditions that are stipulated by the new legal regulations.

The new contact center has contributed to the improvement of client service by introducing several new options that make it much easier for the clients to do business with company "Egaz-Degaz". Automatic service enables the users to access the system in a quick and simple way and get or provide necessary information. The users can get the information on the current state of their gas meters and the amount of their bills by using only the phone keyboard.

- "Algotech" has implemented the solution for the future in Hungarian company "Egaz-Degaz", not only because that solution is based on the technology of company "Avaya", which has the world's best solutions in this domain, but also because the improvement and superstructure of the system in the future are not limited in any way - said Aleksandar Bakoč, the CEO of company "Algotech" Serbia.

Companies "Algotech" and "Egaz-Degaz" are working on further development of customer service of that gas distributor. This includes the integration of web services that will enable visual contact between the customer service operator and the client by means of popular IP phones or mobile phones with 3G support.

According to the announcement, that option will make it possible for the customer service to send a video clip with instructions to the client, while, on the other side, the client will be able to send a video clip that will point to the malfunction, based on which it will be easier for the engineer to estimate how many people are needed for the problem to be resolved, as well as what kind of equipment is necessary.